Amenity Programs

Penn Parking understands that a successful customer service plan must include more than the fundamentals of providing a friendly, clean, efficient, and convenient parking environment. Time and energy must be devoted to discovering the specific wants and needs of the individuals who use the garage on a daily basis.  Penn Parking's fundamental customer service plan includes the following Vehicle Assistance and Tenant Recognition programs. Additional programs are formulated based on the operation and specific needs and desires of the client and tenants. 

• Vehicle Assistance
  • Jump Starts
  • Temporary Tire Inflation
  • Winter Assistance
  • Gas Can
  • Lock Out Services
  • Cell Phone/Nextel Radio
• Tenant/Customer Recognition
  • Seasonal "Thank You" Give-a-Way
    • Each season and generally two "working" holidays Penn Parking distributes candy, flowers, etc. to its customers entering their parking facilities.
• Customer Feedback
  • Penn Parking randomly surveys their customers by distributing survey cards.